Industries
Medical & Dental Practices
A practice cannot pause. If the system is down at 9am, you are not delayed — you are cancelling patients who took a day off work to be there.
What makes this different
The problems specific to your sector
Not a generic list. These are the things that come up repeatedly in this kind of business.
Downtime has a queue attached
Unlike an office, you cannot catch up later. Every minute the practice management system is unavailable is an appointment slot that cannot be recovered.
Imaging equipment nobody will patch
Diagnostic hardware often runs an operating system the vendor will not let you update. That machine cannot simply be left on the main network hoping for the best.
Staff turnover and shared logins
Front desk turnover is high and the temptation to share a login is strong. Under the Security Rule, shared accounts make it impossible to say who accessed a record.
The evidence, not the intent
Most practices are behaving reasonably and cannot prove it. Audits ask for access reviews, risk analysis and logs — documents, not assurances.
Compliance
What you are actually required to do
Named obligations rather than the word 'compliance'. If one of these does not apply to you, we will say so.
HIPAA Security Rule
Requires a documented risk analysis, access controls, audit logging and a contingency plan — regardless of practice size.
HITECH breach notification
Sets the clock and the thresholds for notifying patients and HHS after a breach.
Business Associate Agreements
Every vendor touching PHI — including your IT provider — must have one in place.
Your software
We expect to find these
We work around your line-of-business software rather than asking you to change it, and we deal with the vendor when needed.
- Dentrix
- Eaglesoft
- Open Dental
- athenahealth
- eClinicalWorks
- Practice Fusion
- Digital imaging / PACS
Recommended
Where we would start
Managed IT Services
Proactive monitoring, patching and unlimited help desk for a flat monthly fee — so problems are fixed before they reach your staff.
Cybersecurity Services
Layered defence built around how small businesses actually get breached: email, credentials and unpatched endpoints.
Compliance Support
The technical controls and evidence trail behind HIPAA, PCI DSS and cyber-insurance questionnaires.
Backup & Disaster Recovery
Backups that are tested on a schedule, with a recovery time you have actually seen demonstrated — not assumed.
Questions
Common questions
Will you sign a Business Associate Agreement?
Yes, before we touch anything that could expose PHI. An IT provider who will not sign one should not be in your practice.
Our imaging system runs an old operating system the vendor will not update. What can be done?
It gets isolated on its own network segment with tightly restricted traffic, so it can do its job without being reachable from the rest of the practice or the internet. Compensating controls are an accepted approach when patching genuinely is not possible.
How quickly can you be on site?
Ocala and Marion County practices are our home ground and same-day on site is normal. Most clinical interruptions are resolved remotely in minutes.
Do we need a risk analysis even as a two-dentist practice?
Yes. The Security Rule scales in what is reasonable and appropriate, but the requirement to have performed and documented one does not go away with size.
Ready to secure your business?
A free assessment: we review your network, backups, Microsoft 365 settings and exposure, then hand you the findings in writing — whether or not you hire us.