Infrastructure
VoIP Phone Systems
A phone system should follow your team wherever they work and let you change how calls are handled without booking an engineer.
The problem
Old systems charge you to change your own greeting
Traditional phone systems tie the business to a box in a cupboard. Changing a menu option or a holiday greeting means a service call and a fee. Staff working from home either give out mobile numbers or are unreachable, and there is no useful reporting on missed calls.
Our approach
Cloud phones you administer yourself
Extensions work from a desk phone, laptop or mobile app on the same number. Call flows, greetings and hours are edited in a browser by whoever you decide should have access. Reporting shows what actually happened to your calls, including the ones nobody answered.
What you get
Included as standard
Not an upsell list. These are the things that make the difference between a service you pay for and a service that works.
- Keep your existing numbers
- Work from anywhere on the same extension
- Change call flows and greetings yourself
- Voicemail delivered to email, with transcription
- Reporting on missed and abandoned calls
- Auto-attendant, ring groups and hunt groups
- No on-premise hardware to maintain or replace
- Predictable per-seat pricing
How we work
What actually happens
- 1
Design
Map how calls should flow — who rings first, what happens after hours, where overflow goes.
- 2
Port
Move your existing numbers with no downtime. Old and new run in parallel until cutover.
- 3
Deploy
Provision handsets and apps, and train whoever will manage it day to day.
- 4
Tune
Review the call reports after a few weeks and adjust the flows to match reality.
Technologies
What we build on
Vendor-neutral where it matters. We will tell you when the cheaper option is the right one.
- Cloud PBX
- Desk handsets
- Softphone and mobile apps
- SIP trunking
- Call recording
- Number porting
Questions
VoIP questions
Do we keep our number?
Yes. Porting is standard and the old service stays live until the new one is confirmed working.
What if the internet drops?
Calls fail over automatically to mobiles or another destination you nominate, so you are not simply unreachable.
Is call quality actually good?
On a properly configured connection with voice traffic prioritised, yes. Bad VoIP is almost always a network problem, which is why we look at the network before quoting phones.
Related
Often paired with
Network Design & Firewall Management
Segmented networks and managed firewalls, so one compromised laptop cannot reach your servers or your card data.
Learn moreBusiness WiFi
Surveyed, not guessed. Coverage designed for the building you have, with guest traffic kept off the business network.
Learn moreManaged IT Services
Proactive monitoring, patching and unlimited help desk for a flat monthly fee — so problems are fixed before they reach your staff.
Learn more
Ready to secure your business?
A free assessment: we review your network, backups, Microsoft 365 settings and exposure, then hand you the findings in writing — whether or not you hire us.